Summary

FREE Shipping for orders above $89 USD (otherwise $6.85 USD flat rate worldwide)
- USA : Average delivery time of 8-15 days.
- Other European Countries: Average Delivery time of 8-15 days.

Since our customers are pretty much around the globe, we decided not to have a warehouse in each country (which would mean moving our items twice) to limit our environmental impact.

Instead, we are using a centralized warehouse to move our products directly from our workshop to you. This means we are moving items only once, thus limiting our impact on the environment. Inevitably, it takes a longer than some other mega logistics corporation (which we will not name but you know...), but we are preserving the Planet !

At Mengdi products, you enjoy worldwide shipping on all product, wherever you are.

Worry Free Shipping Insurance?

• Let's be blunt...we can choose our trusted logistics partners (as seen below) but we can't do their business for them.
• We fulfill and ship with very clear timelines as you can read below, but shipping carriers have their flaws too and those we can't control.
• In fact, shipping delays (once already in the carrier's hands), lost packages and damaged items (due to carriers mistreating the packages during shipment) are at the top of our concerns that we don't have any control over and usually these are our customer concerns as well.
• This is why to protect you, we decided to introduce our "WORRY-FREE SHIPPING INSURANCE" to every single item we sell at mengdi products, at no extra cost to you.

• So you don't have to worry a single bit. If your item gets lost or damaged during shipment we replace it at no charge to you (except if it's a customer error as explained in the refunds policy).

Our Trusted Logistics Partners

 

When will you fulfil my items?

• Fulfillment is not the same as shipping. Fulfillment refers to the period for processing and preparing orders from available stock and/or by manufacturing them depending on the product type as explained in next points.  
• All items are subject to the fulfillment process before they are shipped. 
• The date and time of fulfillment are clearly defined by the timer shown on the product page.
• The fulfillment period varies depending on the product type.
• It could be anywhere between 1 to 7 business days.

When will you ship my items?

• All items are shipped right after the fulfillment period is over.
• We will notify you by email when your items have shipped and the tracking information is available.

What about tracking numbers?

• Due to the inconsistent carrier processing times, please allow up to 3 business days after shipment for tracking info to be sent to you and an additional 72 hours for the tracking link to display tracking information.
• If after that time, for some rare reason it was not sent, please let us know and we’ll send it over (email：support@mengdiproducts.com).